Privacy Policy
Effective & Last Updated: October 2026
Wellbeing Healthcare Services ("we", "our", or "us"), operating from 201, 2nd Floor, Seven Square Building, Beside Ashutah Hospital, Kshetrapal Mandir, Sagrampura, Surat - 395002, Gujarat, India, respects your privacy and is committed to protecting the personal contact and service-booking information you share with us through this website, phone calls, or WhatsApp communication.
1. Information We Collect
When you submit our "Book a Service" form, "Contact Us" form, or contact us via phone or WhatsApp, we collect only the basic details required to coordinate your healthcare or diagnostic service in Surat:
- Full Name of the patient or family contact person
- Phone / Mobile Number and optional Email Address
- Requested Healthcare or Diagnostic Service
- Preferred Appointment Date, Time Window, Area/Locality, and Visit Address in Surat
- Any voluntary notes or doctor prescriptions shared by you for service coordination
We do not require or encourage visitors to submit unnecessary sensitive medical history or confidential financial data through general website forms.
2. How We Use Your Information
The information you provide is used strictly for legitimate healthcare coordination purposes, including:
- Confirming appointment availability and scheduling home visits or center appointments
- Assigning the appropriate healthcare professional (doctor, physiotherapist, dietician, nurse, or diagnostic technician)
- Delivering your diagnostic reports (such as ECG, X-Ray, ABPM, Holter, or Lab test reports) to you
- Responding to your service enquiries and customer support requests
3. WhatsApp & Third-Party Communication
When you click "Book on WhatsApp" or "Continue Booking via WhatsApp", you are directed to WhatsApp (`wa.me`) to communicate with our official business number (90332 28883). Messages sent on WhatsApp are governed by WhatsApp’s own privacy and encryption policies in addition to our internal confidentiality practices.
4. Data Sharing & Confidentiality
We do not sell, rent, or trade your personal contact details or health service requests to third-party marketers. Information is shared internally only with the assigned medical professional, technician, or partnered diagnostic laboratory directly involved in fulfilling your requested service, or when required by applicable Indian law.
5. Cookies & Technical Security
Our website uses essential session cookies solely for form security (such as Cross-Site Request Forgery / CSRF protection). We implement reasonable technical and administrative safeguards to protect submitted enquiries against unauthorized access.
6. Contact Us Regarding Privacy
If you wish to update or request deletion of an enquiry submitted through this website, or if you have questions about this Privacy Policy, please contact us at:
Wellbeing Healthcare Services
201, 2nd Floor, Seven Square Building, Beside Ashutah Hospital, Kshetrapal Mandir, Sagrampura, Surat - 395002, Gujarat, India
Phone: 99094 55755 | WhatsApp: 90332 28883
Email: wellbeinghealthcare2026@gmail.com